Shipping policy – Matana Skincare

Shipping policy

*COVID-19 Update: Arrival time may vary due to an influx of shipping since the pandemic began. We can not guarantee the delivery timing, as the couriers are experiencing a greater amount of shipments with a decreased amount of staff during these times.

 

Matana Skin Care Shipping Policy:

We always offer free shipping on all Sample Kits within the United States :)

  • USPS Standard Flat Rate $8.99- Orders typically arrive within 5-8 business days after the order is shipped.
  • Priority $11.95- Orders arrive within 3-4 business days after the order is shipped.
  • Express $21.95- Orders arrive within 2-3 Business days after the order is shipped. 
  • UPS Next Day Air Saver (dynamic rate)- Orders arrive within 1 day after the order is shipped.

**PLEASE NOTE: There are an additional 1-4 business days for processing time due to Covid-19.

For example, if you purchased the Standard Flat Rate of $8.99 you order would take 1-4 business days to process and then arrive to you within 5-8 business days thereafter. Processing time is expedited for Priority, Express. 

Shipping Locations:

We ship products to our US customers from California and Florida. Generally, orders are shipped from whichever location is geographically closer to the shipping destination. However, we reserve the right to ship all orders from either of our locations in order to fulfill orders as quickly as possible.

Both location operate during normal working business hours, they are not operational during weekends or holidays.